How can we help?
Here you will find answers to the questions we get asked most. Not finding yours? Feel free to get in touch.
What is the difference between Sell and Sell instantly?
With Sell you post a listing and interested buyers can get in touch. You then arrange the sale and handover between yourselves.
Sell instantly is meant for suppliers offering products at a fixed price. The buyer pays through FairLoop. You then ship the product or agree that it will be collected. FairLoop withholds 5 percent commission from the amount paid out to you.
What does it cost to post a listing?
Posting a listing is free.
Only with Sell instantly do we withhold 5 percent commission from the amount paid out to you.
Why is my listing not visible yet?
New listings are reviewed before they go live. This usually happens within a few hours.
You can find the current status of your listing under Your listings.
Can I edit my listing later?
Yes. Go to Your listings and choose Edit.
You can change your photos, text and price whenever you like. Is your listing no longer relevant? Then you can remove it yourself.
I am looking for something. Can I post that too?
Yes. Choose Wanted when posting a listing.
Describe as clearly as possible what you are looking for. People who can help you can then get in touch through FairLoop.
Does FairLoop work outside the Netherlands?
Yes. FairLoop is available worldwide.
The site supports five languages and listings are translated automatically. That way you can easily connect with buyers and sellers in other countries.
How does payment work with Sell instantly?
The buyer pays through Stripe. FairLoop holds the amount until delivery is completed.
The amount is then paid out to you, less 5 percent commission. You manage your payment details under Account settings.
Are my phone number and email address visible?
No, your contact details are not visible automatically.
You decide whether to add a phone number or email address to a listing. If you do not, your details stay private and contact runs through the FairLoop inbox.
Question not answered?
Get in touch. We respond within one working day.